Support

Fernwartung
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Support & Service

PDM, MES

  • PDM(Product Data Management: centralized management of all process-related information and product data)
  • MES(Manufacturing Execution System: software for the efficient control of production in industry)

Our PDM support team & MES support team will be happy to answer your questions with their many years of expertise.

OUR TIP FOR FAST HELP:

Use the online support form!

The quality of your support request determines whether and how we can help you as quickly and professionally as possible.

Quality input = quality output

Accessibility

Monday – Thursday
08.00 – 12.00 hrs

Friday
10.00 – 12.00 a.m.

Click here for quick help

    Support request

    Upload them here to speed up processing (e.g. screenshots, affected file).

    Note: Upload up to max. 25 MB possible. Permitted file formats: JPG|JPEG|PNG|GIF|BMP|WEBP|PDF|ZIP|7z. For larger data volumes, we will be happy to provide you with a temporary cloud link.

    Consent hotline contract (see below)*

    *Mandatory field

    Gladly there for you

    PDM & MES

    • PDM(Product Data Management): AUTODESK Vault
    • MES(Manufacturing Execution System): Hummingbird MES

    Monday – Thursday
    08.00 – 12.00 hrs

    Friday
    10.00 – 12.00 a.m.

    Hotline PDM (Vault)

    +43 5223 55509 993

    support.pdm@westcam-group.com

    Hotline MES (Hummingbird)

    +43 5223 55509 991

    support.mes@westcam-group.com

    Professional support

    HOTLINE CONTRACT

    SUPPORT CONDITIONS

    • with hotline contract: Free support
    • without a hotline contract: costs per quarter of an hour or part thereof according to the hotline contract.
    WESTCAM.hotline contractDownload

    AUTODESK MAINTENANCE CONTRACT (Vault)

    Further information on the Autodesk maintenance contract and Autodesk Subscription.

    Rapid remote maintenance via:

    Frequently asked questions (FAQs)