Support

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Support & Service

Architecture, Construction

  • AEC (Architecture, Engineering, Construction: architecture, civil engineering, construction of buildings)

Our AEC support team will be happy to answer your questions with their many years of expertise.

OUR TIP FOR FAST HELP:

Use the online support form!

The quality of your support request determines whether and how we can help you as quickly and professionally as possible.

Quality input = quality output

Accessibility

Monday – Thursday
08.00 – 12.00
13.00 – 17.00

Friday
8.00 – 12.00 a.m.

Click here for quick help

    Support request

    Upload them here to speed up processing (e.g. screenshots, affected file).

    Note: Upload up to max. 25 MB possible. Permitted file formats: JPG|JPEG|PNG|GIF|BMP|WEBP|PDF|ZIP|7z. For larger data volumes, we will be happy to provide you with a temporary cloud link.

    Consent hotline contract (see below)*

    *Mandatory field

    Gladly there for you

    AUTODESK: AutoCAD, Revit, Navisworks, Civil 3D

    Monday – Thursday
    08.00 – 12.00
    13.00 – 17.00

    Friday
    08.00 – 12.00 h

    Hotline

    +43 5223 55509 992

    support.cad@westcam-group.com

    Professional support

    HOTLINE CONTRACT

    SUPPORT CONDITIONS

    • with hotline contract: Free support
    • without a hotline contract: costs per quarter of an hour or part thereof according to the hotline contract
    WESTCAM.hotline contractDownload

    AUTODESK MAINTENANCE CONTRACT

    Further information on the Autodesk maintenance contract and Autodesk Subscription.

    Rapid remote maintenance via:

    Frequently asked questions (FAQs)

    How does Autodesk Account user management work?

    autodesk-account-user-management-westcamDownload

    Which versions of Revit can I use if I subscribe to the current version?

    With your Revit subscription, you can install and use three previous versions. Once you subscribe, the available downloads will appear in your Autodesk Account. For more information, see Previous versions for subscribers.

    On which operating system does Autodesk Revit run?

    Autodesk Revit runs on Microsoft® Windows®. For more information, see the system requirements for Revit.