{"id":33076,"date":"2024-08-19T13:44:18","date_gmt":"2024-08-19T11:44:18","guid":{"rendered":"https:\/\/www.westcam-group.com\/3d-printing-support\/"},"modified":"2025-10-07T08:19:26","modified_gmt":"2025-10-07T06:19:26","slug":"3d-printing-support","status":"publish","type":"page","link":"https:\/\/www.westcam-group.com\/en\/contact-us\/support-service\/3d-printing-support\/","title":{"rendered":"3D printing support"},"content":{"rendered":"\n<div class=\"wp-block-webx-blocks-westcam-product-hero alignfull has-background\" style=\"margin-top:0px;margin-bottom:var(--wp--preset--spacing--40);padding-right:0;padding-left:0;background-image:url(&apos;\/wp-content\/plugins\/webx-blocks\/assets\/bggrid.webp&apos;);background-position:100% 50%;background-repeat:no-repeat;background-size:66vw;\"><div class=\"hero-image\"> <img decoding=\"async\" srcset=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/05\/slideelement_single_3d_print-1-150x150.png 150w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/05\/slideelement_single_3d_print-1-300x176.png 300w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/05\/slideelement_single_3d_print-1-1024x601.png 1024w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/05\/slideelement_single_3d_print-1.png 1262w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/05\/slideelement_single_3d_print-1-1022x600.png 1022w\" src=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/05\/slideelement_single_3d_print-1.png\" alt=\"\"\/><\/div><div class=\"hero-placeholder\"><\/div>\n<div class=\"wp-block-group hero-content is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-webx-blocks-fake-heading heading-h4 hero-subtitle is-style-westcamized\" style=\"margin-top:0;margin-bottom:15px\">Support &amp; Service<\/div>\n\n\n\n<h1 class=\"wp-block-heading hero-title\" style=\"margin-top:0;margin-bottom:15px\">3D printing<\/h1>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>3D printing <\/strong>(production of three-dimensional objects by applying material in layers)<\/li>\n\n\n\n<li><strong>Additive Manufacturing<\/strong> (AM)<\/li>\n<\/ul>\n\n\n\n<p>Our <strong>3D printing support team<\/strong> will be happy to answer your questions with their many years of expertise.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-accent-color has-text-color has-link-color wp-elements-0f30d2ecea1901feab033d3524ae4528\">OUR TIP FOR FAST HELP:<strong> <\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading has-accent-color has-text-color has-link-color wp-elements-7c5d2ad35374f31366e021ca9c95612b\"><strong>Use the online support form!  <\/strong><\/h5>\n\n\n\n<p class=\"has-accent-2-color has-text-color has-link-color wp-elements-0b4591609e883be8798052567037734d\">The <strong>quality of your support request <\/strong>determines whether and how we can help you as quickly and professionally as possible.<\/p>\n\n\n\n<p class=\"has-accent-color has-text-color has-link-color wp-elements-88702d4f53796dec83f889592118ed8b\"><strong>Quality input = quality output<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group hero-violet is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-webx-blocks-fake-heading heading-h4 is-style-westcamized-white has-base-color has-text-color has-link-color wp-elements-3dfbad2d49302363eabfcc6cb2b12350\">Accessibility<\/div>\n\n\n\n<p class=\"has-base-color has-text-color has-link-color wp-elements-4921d8ee921104f7c48392c2da36a397\"><strong>Monday &#8211; Thursday<br\/>08.00 &#8211; 12.00<br\/>13.00 &#8211; 17.00<\/strong><\/p>\n\n\n\n<p class=\"has-base-color has-text-color has-link-color wp-elements-06eb677c090951aad8ecf3e025044a78\"><strong>Friday<br\/>08.00 &#8211; 12.00 h<\/strong><\/p>\n<\/div>\n<\/div>\n\n<p><\/p>\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" style=\"text-transform:none\">Click here for quick help<\/h2>\n\n\n\n<div class=\"wp-block-group has-contrast-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-d2702112 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--40)\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f36537-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"36537\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/33076#wpcf7-f36537-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"36537\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f36537-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7dtx_version\" value=\"5.0.5\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<h3 class=\"supportheading\">Support request<\/h3>\n\n<label>Product\/service*\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Produkt\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Produkt\"><option value=\"\">Please select<\/option><option value=\"Hardware ETEC\">Hardware ETEC<\/option><option value=\"Software Materialise\">Software Materialise<\/option><option value=\"Software Freefrom\">Software Freefrom<\/option><option value=\"Hardware Freeform\">Hardware Freeform<\/option><option value=\"Other request\">Other request<\/option><\/select><\/span><\/label>\n\n<label>Urgency of the request*\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Dringlichkeit\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Dringlichkeit\"><option value=\"\">Please select<\/option><option value=\"Standard (question about software\/system)\">Standard (question about software\/system)<\/option><option value=\"Medium (software\/system only works partially)\">Medium (software\/system only works partially)<\/option><option value=\"High (system downtime)\">High (system downtime)<\/option><\/select><\/span><\/label>\n\n<label>Description*\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Beschreibung\"><textarea cols=\"40\" rows=\"2\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Beschreibung\"><\/textarea><\/span><\/label>\n\n<label>Personal data*<\/label>\n\n<div class=\"form-row\">\n<label>First name*\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Vorname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Vorname\" \/><\/span><\/label>\n<label>Surname*\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Nachname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Nachname\" \/><\/span><\/label>\n<\/div>\n\n<div class=\"form-row\">\n<label>Company*\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Unternehmen\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Unternehmen\" \/><\/span><\/label>\n<label>Telephone number*\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Telefonnummer\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"Telefonnummer\" \/><\/span><\/label>\n<\/div>\n\n\n<div class=\"form-row\">\n<label>E-mail address*\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"Email\" \/><\/span><\/label>\n<\/div>\n\n<div class=\"form-row\">\n<div class=\"form-column\">\n<label>Do you have supporting documents?<\/label>\n<p class=\"small-font\">Upload them here to speed up processing (e.g. screenshots, affected file).<\/p>\n<\/div>\n\n\n<div class=\"form-column\">[multilinefile multilinefile-455 limit:25mb filetypes:jpg|jpeg|png|gif|pdf|bmp|webp|zinspect|tgz|7z|zip \"Upload\"]<\/label>\n<p class=\"small-font\">Note: Upload up to max. 25 MB possible. Allowed file formats:JPG|JPEG|PNG|GIF|BMP|WEBP|PDF|ZIP|7z.  For larger data volumes, we will be happy to provide you with a temporary cloud link.<\/p>\n<\/div>\n<\/div>\n\n<p>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Zustimmung_Hotline_Bedingungen\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"Zustimmung_Hotline_Bedingungen[]\" value=\"Consent hotline contract (see below)*\" \/><span class=\"wpcf7-list-item-label\">Consent hotline contract (see below)*<\/span><\/span><\/span><\/span>\n<\/p>\n\n<p class=\"small-font\">*Mandatory field<\/p>\n\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" style=\"text-transform:none\">Gladly there for you<\/h2>\n\n\n\n<div class=\"wp-block-webx-blocks-grid has-base-background-color has-background is-layout-grid wp-container-webx-blocks-grid-is-layout-478b6e6b wp-block-webx-blocks-grid-is-layout-grid\" style=\"--grid-columns-desktop:2;--grid-columns-tablet:2;--grid-columns-mobile:1\">\n<div class=\"wp-block-webx-blocks-grid-item has-base-2-background-color has-background is-layout-flow wp-block-webx-blocks-grid-item-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10);--grid-area-desktop:auto \/ auto \/ auto \/ auto;--grid-area-tablet:auto \/ auto \/ auto \/ auto;--grid-area-mobile:auto \/ auto \/ auto \/ auto\">\n<h4 class=\"wp-block-heading is-style-westcamized\" style=\"text-transform:none\">3D PRINTING: Software (Materialise, Freeform) &amp; Hardware (ETEC)<\/h4>\n\n\n\n<p class=\"has-text-align-left\"><strong>Monday &#8211; Thursday<br\/>08.00 &#8211; 12.00<br\/>13.00 &#8211; 17.00<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-left\"><strong>Friday<br\/>08.00 &#8211; 12.00 h<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-webx-blocks-grid-item has-base-2-background-color has-background is-layout-flow wp-block-webx-blocks-grid-item-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10);--grid-area-desktop:auto \/ auto \/ auto \/ auto;--grid-area-tablet:auto \/ auto \/ auto \/ auto;--grid-area-mobile:auto \/ auto \/ auto \/ auto\">\n<h4 class=\"wp-block-heading is-style-westcamized\" style=\"text-transform:none\">Hotline<\/h4>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"510\" src=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/03\/phone-line-icon.png\" alt=\"\" class=\"wp-image-2739\" style=\"width:35px\" srcset=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/03\/phone-line-icon.png 512w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/03\/phone-line-icon-300x300.png 300w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/03\/phone-line-icon-150x150.png 150w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure>\n\n\n\n<p><a href=\"tel:+43522355509993\" data-type=\"tel\" data-id=\"tel:+43522355509993\">+43 5223 55509 993<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/11\/mail-alt-svgrepo-com.svg\" alt=\"\" class=\"wp-image-28832\" style=\"width:35px\"\/><\/figure>\n\n\n\n<p><a href=\"tel:+43522355509993\" data-type=\"tel\" data-id=\"tel:+43522355509993\"><\/a><a href=\"mailto:support.3dp@westcam-group.com\" target=\"_blank\" rel=\"noreferrer noopener\">support.3dp@westcam-group.com<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-webx-blocks-westcam-hero alignfull ltr\"><div class=\"hero-image\" style=\"--aspect-ratio:4 \/ 1\"> <img decoding=\"async\" srcset=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/08\/westcam-group-support-hotline-150x150.jpeg 150w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/08\/westcam-group-support-hotline-300x168.jpeg 300w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/08\/westcam-group-support-hotline-1024x574.jpeg 1024w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/08\/westcam-group-support-hotline.jpeg 1366w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/08\/westcam-group-support-hotline-1070x600.jpeg 1070w\" src=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/08\/westcam-group-support-hotline.jpeg\" alt=\"\"\/><\/div><div class=\"hero-placeholder\"><\/div>\n<div class=\"wp-block-group hero-content is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-webx-blocks-fake-heading heading-h4 hero-subtitle is-style-westcamized\" style=\"margin-top:0;margin-bottom:15px;text-transform:none\">Professional support<\/div>\n\n\n\n<h2 class=\"wp-block-heading hero-title\" style=\"margin-top:0;margin-bottom:15px;text-transform:none\">HOTLINE CONTRACT<\/h2>\n\n\n\n<p><strong>SUPPORT CONDITIONS<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>with hotline contract:<\/strong> Free support<\/li>\n\n\n\n<li><strong>without a hotline contract:<\/strong> costs per quarter of an hour or part thereof according to the hotline contract.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-f70fcc1b-1997-4268-b3bc-12cee38ce3b3\" href=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2025\/02\/WESTCAM.Hotline-Vertrag.Stand_.01.01.2025.pdf\">WESTCAM.hotline contract<\/a><a href=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2025\/02\/WESTCAM.Hotline-Vertrag.Stand_.01.01.2025.pdf\" class=\"wp-block-file__button wp-element-button\" download=\"\" aria-describedby=\"wp-block-file--media-f70fcc1b-1997-4268-b3bc-12cee38ce3b3\">Download<\/a><\/div>\n\n\n\n<h5 class=\"wp-block-heading has-accent-color has-text-color has-link-color wp-elements-aa558ef96912bd78414b4e1d2b41b14b\">Rapid remote maintenance via:<\/h5>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/get.teamviewer.com\/afrh9kt\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"138\" src=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/06\/TeamViewer_Logo_CarbonBlue_RGB-1024x138.png\" alt=\"\" class=\"wp-image-6965\" style=\"width:400px\" srcset=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/06\/TeamViewer_Logo_CarbonBlue_RGB-1024x138.png 1024w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/06\/TeamViewer_Logo_CarbonBlue_RGB-300x40.png 300w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/06\/TeamViewer_Logo_CarbonBlue_RGB-768x103.png 768w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/06\/TeamViewer_Logo_CarbonBlue_RGB.png 1330w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Click here for quick help Gladly there for you<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":33155,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-33076","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.westcam-group.com\/en\/wp-json\/wp\/v2\/pages\/33076","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.westcam-group.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.westcam-group.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.westcam-group.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.westcam-group.com\/en\/wp-json\/wp\/v2\/comments?post=33076"}],"version-history":[{"count":3,"href":"https:\/\/www.westcam-group.com\/en\/wp-json\/wp\/v2\/pages\/33076\/revisions"}],"predecessor-version":[{"id":41822,"href":"https:\/\/www.westcam-group.com\/en\/wp-json\/wp\/v2\/pages\/33076\/revisions\/41822"}],"up":[{"embeddable":true,"href":"https:\/\/www.westcam-group.com\/en\/wp-json\/wp\/v2\/pages\/33155"}],"wp:attachment":[{"href":"https:\/\/www.westcam-group.com\/en\/wp-json\/wp\/v2\/media?parent=33076"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}