{"id":33072,"date":"2024-08-19T13:55:35","date_gmt":"2024-08-19T11:55:35","guid":{"rendered":"https:\/\/www.westcam-group.com\/cam-cnc-support\/"},"modified":"2025-10-07T08:19:11","modified_gmt":"2025-10-07T06:19:11","slug":"cam-cnc-support","status":"publish","type":"page","link":"https:\/\/www.westcam-group.com\/en\/contact-us\/support-service\/cam-cnc-support\/","title":{"rendered":"CAM, CNC &#8211; Support"},"content":{"rendered":"\n<div class=\"wp-block-webx-blocks-westcam-product-hero alignfull has-background\" style=\"margin-top:0px;margin-bottom:var(--wp--preset--spacing--40);padding-right:0;padding-left:0;background-image:url(&apos;\/wp-content\/plugins\/webx-blocks\/assets\/bggrid.webp&apos;);background-position:100% 50%;background-repeat:no-repeat;background-size:66vw;\"><div class=\"hero-image\"> <img decoding=\"async\" srcset=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/04\/slideelement_single_cam_nogrid-150x150.png 150w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/04\/slideelement_single_cam_nogrid-300x174.png 300w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/04\/slideelement_single_cam_nogrid-1024x593.png 1024w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/04\/slideelement_single_cam_nogrid.png 1262w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/04\/slideelement_single_cam_nogrid-1036x600.png 1036w\" src=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/04\/slideelement_single_cam_nogrid.png\" alt=\"\"\/><\/div><div class=\"hero-placeholder\"><\/div>\n<div class=\"wp-block-group hero-content is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-webx-blocks-fake-heading heading-h4 hero-subtitle is-style-westcamized\" style=\"margin-top:0;margin-bottom:15px\">Support &amp; Service<\/div>\n\n\n\n<h1 class=\"wp-block-heading hero-title\" style=\"margin-top:0;margin-bottom:15px\">CAM, CNC<\/h1>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>CAM<\/strong><strong>(Computer<\/strong> <strong>Aided<\/strong> <strong>Manufacturing<\/strong>)<\/li>\n\n\n\n<li><strong>CNC<\/strong><strong>(Computerized<\/strong> <strong>Numerical<\/strong> <strong>Control<\/strong>, electronic control of machines)<\/li>\n<\/ul>\n\n\n\n<p>Our <strong>CAM support team<\/strong> will be happy to answer your questions with their many years of expertise.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-accent-color has-text-color has-link-color wp-elements-0f30d2ecea1901feab033d3524ae4528\">OUR TIP FOR FAST HELP:<strong> <\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading has-accent-color has-text-color has-link-color wp-elements-7c5d2ad35374f31366e021ca9c95612b\"><strong>Use the online support form!  <\/strong><\/h5>\n\n\n\n<p class=\"has-accent-2-color has-text-color has-link-color wp-elements-0b4591609e883be8798052567037734d\">The <strong>quality of your support request <\/strong>determines whether and how we can help you as quickly and professionally as possible.<\/p>\n\n\n\n<p class=\"has-accent-color has-text-color has-link-color wp-elements-88702d4f53796dec83f889592118ed8b\"><strong>Quality input = quality output<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group hero-violet is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-webx-blocks-fake-heading heading-h4 is-style-westcamized-white has-base-color has-text-color has-link-color wp-elements-3dfbad2d49302363eabfcc6cb2b12350\">Accessibility<\/div>\n\n\n\n<p class=\"has-base-color has-text-color has-link-color wp-elements-4921d8ee921104f7c48392c2da36a397\"><strong>Monday &#8211; Thursday<br\/>08.00 &#8211; 12.00<br\/>13.00 &#8211; 17.00<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-left has-base-color has-text-color has-link-color wp-elements-78201407fda66cc2958ce9f30ad23a63\"><strong>Friday<br\/>08.00 &#8211; 12.00 h<\/strong><\/p>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" style=\"text-transform:none\">Click here for quick help<\/h2>\n\n\n\n<div class=\"wp-block-group has-contrast-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-d2702112 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--40)\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f36535-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"36535\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/33072#wpcf7-f36535-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"36535\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f36535-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7dtx_version\" value=\"5.0.5\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<h3 class=\"supportheading\">Support request<\/h3>\n\n<label>Product\/service*\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Produkt\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Produkt\"><option value=\"\">Please select<\/option><option value=\"hyperMILL\">hyperMILL<\/option><option value=\"Automation Center\">Automation Center<\/option><option value=\"PEPS\">PEPS<\/option><option value=\"OPTICAM\">OPTICAM<\/option><\/select><\/span>\n<\/label>\n\n<label>Urgency of the request*\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Dringlichkeit\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Dringlichkeit\"><option value=\"\">Please select<\/option><option value=\"Standard (question about software\/system)\">Standard (question about software\/system)<\/option><option value=\"Medium (software\/system only works partially)\">Medium (software\/system only works partially)<\/option><option value=\"High (system downtime)\">High (system downtime)<\/option><\/select><\/span><\/label>\n\n<label>Description*\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Beschreibung\"><textarea cols=\"40\" rows=\"2\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Beschreibung\"><\/textarea><\/span><\/label>\n\n<label>Personal data*<\/label>\n\n<div class=\"form-row\">\n<label>First name*\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Vorname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Vorname\" \/><\/span><\/label>\n<label>Surname*\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Nachname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Nachname\" \/><\/span><\/label>\n<\/div>\n\n<div class=\"form-row\">\n<label>Company*\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Unternehmen\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Unternehmen\" \/><\/span><\/label>\n<label>Telephone number*\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Telefonnummer\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"Telefonnummer\" \/><\/span><\/label>\n<\/div>\n\n\n<div class=\"form-row\">\n<label>E-mail address*\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"Email\" \/><\/span><\/label>\n<\/div>\n\n<div class=\"form-row\">\n<div class=\"form-column\">\n<label>Do you have supporting documents?<\/label>\n<p class=\"small-font\">Upload them here to speed up processing (e.g. screenshots, affected file).<\/p>\n<\/div>\n\n\n<div class=\"form-column\">[multilinefile multilinefile-455 limit:25mb filetypes:jpg|jpeg|png|gif|pdf|bmp|webp|zinspect|tgz|7z|zip \"Upload\"]<\/label>\n<p class=\"small-font\">Note: Upload up to max. 25 MB possible. Allowed file formats:JPG|JPEG|PNG|GIF|BMP|WEBP|PDF|ZIP|7z.  For larger data volumes, we will be happy to provide you with a temporary cloud link.<\/p>\n<\/div>\n<\/div>\n\n<p>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Zustimmung_Hotline_Bedingungen\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"Zustimmung_Hotline_Bedingungen[]\" value=\"Consent hotline contract (see below)*\" \/><span class=\"wpcf7-list-item-label\">Consent hotline contract (see below)*<\/span><\/span><\/span><\/span>\n<\/p>\n\n<p class=\"small-font\">*Mandatory field<\/p>\n\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" style=\"text-transform:none\">Gladly there for you<\/h2>\n\n\n\n<div class=\"wp-block-webx-blocks-grid has-base-background-color has-background is-layout-grid wp-container-webx-blocks-grid-is-layout-478b6e6b wp-block-webx-blocks-grid-is-layout-grid\" style=\"--grid-columns-desktop:2;--grid-columns-tablet:2;--grid-columns-mobile:1\">\n<div class=\"wp-block-webx-blocks-grid-item has-base-2-background-color has-background is-layout-flow wp-block-webx-blocks-grid-item-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10);--grid-area-desktop:auto \/ auto \/ auto \/ auto;--grid-area-tablet:auto \/ auto \/ auto \/ auto;--grid-area-mobile:auto \/ auto \/ auto \/ auto\">\n<h4 class=\"wp-block-heading is-style-westcamized\" style=\"text-transform:none\">CAM, CNC: <em>hyperMILL<\/em>, PEPS, OPTICAM<\/h4>\n\n\n\n<p class=\"has-text-align-left\"><strong>Monday &#8211; Thursday<br\/>08.00 &#8211; 12.00<br\/>13.00 &#8211; 17.00<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-left\"><strong>Friday<br\/>08.00 &#8211; 12.00 h<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-webx-blocks-grid-item has-base-2-background-color has-background is-layout-flow wp-block-webx-blocks-grid-item-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10);--grid-area-desktop:auto \/ auto \/ auto \/ auto;--grid-area-tablet:auto \/ auto \/ auto \/ auto;--grid-area-mobile:auto \/ auto \/ auto \/ auto\">\n<h4 class=\"wp-block-heading is-style-westcamized\" style=\"text-transform:none\">Hotline<\/h4>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"510\" src=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/03\/phone-line-icon.png\" alt=\"\" class=\"wp-image-2739\" style=\"width:35px\" srcset=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/03\/phone-line-icon.png 512w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/03\/phone-line-icon-300x300.png 300w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/03\/phone-line-icon-150x150.png 150w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure>\n\n\n\n<p><a href=\"tel:+43522355509991\">+43 5223 55509 991<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"372\" src=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/03\/envelope-line-icon.png\" alt=\"\" class=\"wp-image-2734\" style=\"width:35px\" srcset=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/03\/envelope-line-icon.png 512w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/03\/envelope-line-icon-300x218.png 300w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure>\n\n\n\n<p><a href=\"tel:+43522355509992\"><\/a><a href=\"tel:+43522355509992\"><\/a><a href=\"tel:+43522355509991\"><\/a><a href=\"tel:+43522355509993\"><\/a><a href=\"Phone:%C2%A0+43%205223%2055509%200\"><\/a><a href=\"mailto:support.3dm@westcam.ch\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"mailto:support.cam@westcam-group.com\" target=\"_blank\" rel=\"noreferrer noopener\">support.cam@westcam-group.com<\/a><\/p>\n<\/div>\n\n\n\n<p><\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center\"><\/p>\n<\/div>\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-webx-blocks-westcam-hero alignfull ltr\"><div class=\"hero-image\" style=\"--aspect-ratio:4 \/ 1\"> <img decoding=\"async\" srcset=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/08\/westcam-group-support-hotline-150x150.jpeg 150w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/08\/westcam-group-support-hotline-300x168.jpeg 300w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/08\/westcam-group-support-hotline-1024x574.jpeg 1024w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/08\/westcam-group-support-hotline.jpeg 1366w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/08\/westcam-group-support-hotline-1070x600.jpeg 1070w\" src=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/08\/westcam-group-support-hotline.jpeg\" alt=\"\"\/><\/div><div class=\"hero-placeholder\"><\/div>\n<div class=\"wp-block-group hero-content is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-webx-blocks-fake-heading heading-h4 hero-subtitle is-style-westcamized\" style=\"margin-top:0;margin-bottom:15px;text-transform:none\">Professional support<\/div>\n\n\n\n<h2 class=\"wp-block-heading hero-title\" style=\"margin-top:0;margin-bottom:15px;text-transform:none\">HOTLINE CONTRACT<\/h2>\n\n\n\n<p><strong>SUPPORT CONDITIONS<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>with hotline contract:<\/strong> Free support<\/li>\n\n\n\n<li><strong>without a hotline contract:<\/strong> costs per quarter of an hour or part thereof according to the hotline contract<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-c4f4aa40-03c1-4b6e-b5f5-19e1a5c07951\" href=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2025\/02\/WESTCAM.Hotline-Vertrag.Stand_.01.01.2025.pdf\">WESTCAM.hotline contract<\/a><a href=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2025\/02\/WESTCAM.Hotline-Vertrag.Stand_.01.01.2025.pdf\" class=\"wp-block-file__button wp-element-button\" download=\"\" aria-describedby=\"wp-block-file--media-c4f4aa40-03c1-4b6e-b5f5-19e1a5c07951\">Download<\/a><\/div>\n\n\n\n<h5 class=\"wp-block-heading has-accent-color has-text-color has-link-color wp-elements-aa558ef96912bd78414b4e1d2b41b14b\">Rapid remote maintenance via:<\/h5>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/get.teamviewer.com\/afrh9kt\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"138\" src=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/06\/TeamViewer_Logo_CarbonBlue_RGB-1024x138.png\" alt=\"\" class=\"wp-image-6965\" style=\"width:400px\" srcset=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/06\/TeamViewer_Logo_CarbonBlue_RGB-1024x138.png 1024w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/06\/TeamViewer_Logo_CarbonBlue_RGB-300x40.png 300w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/06\/TeamViewer_Logo_CarbonBlue_RGB-768x103.png 768w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/06\/TeamViewer_Logo_CarbonBlue_RGB.png 1330w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-03235e6d wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--10);margin-bottom:var(--wp--preset--spacing--10)\">\n<h3 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--20);margin-right:0;margin-bottom:var(--wp--preset--spacing--20);margin-left:0;text-transform:none\">Frequently asked questions (FAQs)<\/h3>\n\n\n\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Was ist ein Aktivierungscode?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Mit einem Aktivierungscode kann ein OPEN MIND-Produkt (z.B.&nbsp;&lt;em>hyper&lt;\/em>MILL&lt;sup>\u00ae&lt;\/sup>) lizenziert werden. W\u00e4hrend der Aktivierung werden die Lizenzen auf den Dongle geschrieben.Wer noch nicht \u00fcber einen Aktivierungscode verf\u00fcgt, fordert diesen bitte per E-Mail an:&lt;br>&lt;strong>support@westcam.at&lt;\/strong>Der Aktivierungscode ist f\u00fcr alle weiteren&nbsp;&lt;em>hyper&lt;\/em>MILL&lt;sup>\u00ae&lt;\/sup>-Versionen g\u00fcltig.\"}},{\"@type\":\"Question\",\"name\":\"Wie aktiviere ich mein hyperMILL?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Starten Sie den Lizenzmanager als Administrator (rechte Maus -&gt; Als Administrator starten). Damit erhalten Sie den vollen Funktionsumfang und sehen die Reiter Dongle\/Server, Aktivierungscode sowie Optionen. Ohne Administratorrechte k\u00f6nnen Sie mit dem Lizenzmanager lediglich den Lizenzstatus abrufen.F\u00fcr die Aktivierung\/Aktualisierung einer Produktlizenz sind nur wenige Mausklicks notwendig.&lt;br>Wichtig: Eine Internetverbindung muss vorhanden sein.\"}},{\"@type\":\"Question\",\"name\":\"Welche Angaben ben\u00f6tigt der WESTCAM Support von mir?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"F\u00fcr eine schnelle L\u00f6sung ben\u00f6tigt der WESTCAM Support neben einer detaillierten Beschreibung immer auch die zugeh\u00f6rigen Dateien, um Probleme tiefer gehend zu analysieren.Bitte folgen Sie dieser Checkliste:&lt;em>hyper&lt;\/em>MILLSenden Sie uns bitte die SHOP Viewer-Datei:&lt;br>&lt;em>hyper&lt;\/em>MILL&nbsp;in einer anderen CAD-PlattformSenden Sie uns bitte eine CAD-Datei mit den wichtigsten&nbsp;&lt;em>hyper&lt;\/em>MILL-Daten.Damit sind die wichtigen Dateien und Unterverzeichnisse im tempor\u00e4ren Ordner vorhanden.&lt;br>Bitte komprimieren Sie diesen Ordner und seine Unterordner f\u00fcr die Weitergabe an OPEN&nbsp;MIND.Es ist erforderlich, dass Sie bei einer Baugruppe (*.sldasm) alle CAD-Komponenten dieser Baugruppe mitschicken.\"}}]}<\/script><div class=\"wp-block-webx-blocks-accordion\">\n<div class=\"accordion\" id=\"was-ist-ein-aktivierungscode\"><h2 class=\"title faq-title\" itemprop=\"name\"><a href=\"#was-ist-ein-aktivierungscode\">Was ist ein Aktivierungscode?<\/a><\/h2><div class=\"content\"><div class=\"wrapper\">\n<p>An OPEN MIND product (e.g. <sup>hyperMILL\u00ae<\/sup>) can be licensed with an activation code. During activation, the licenses are written to the dongle. <\/p>\n\n\n\n<p>If you do not yet have an activation code, please request one by e-mail:<\/p>\n\n\n\n<p><br\/><strong>support@westcam.at<\/strong><\/p>\n\n\n\n<p>The activation code is valid for all further <sup>hyperMILL\u00ae<\/sup> <em>versions<\/em>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"accordion\" id=\"wie-aktiviere-ich-mein-hypermill\"><h2 class=\"title faq-title\" itemprop=\"name\"><a href=\"#wie-aktiviere-ich-mein-hypermill\">Wie aktiviere ich mein hyperMILL?<\/a><\/h2><div class=\"content\"><div class=\"wrapper\">\n<p>Start the license manager as administrator (right mouse -&gt; Start as administrator). This will give you the full range of functions and you will see the Dongle\/Server, Activation code and Options tabs. Without administrator rights, you can only call up the license status with the license manager.  <\/p>\n\n\n\n<p>Only a few mouse clicks are required to activate\/update a product license.<br\/>Important: An Internet connection must be available.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Open the License Manager as an administrator.<\/strong><br\/>Windows Start button | hyperMILL 20xx<br\/>Right-click on the &#8220;License Manager&#8221; application and select the &#8220;Run as administrator&#8221; option<\/li>\n\n\n\n<li><strong>Go to the &#8220;Dongle\/License server&#8221; tab.<\/strong><br\/>If your licensed products have a maintenance date after the current <sup>hyperMILL\u00ae<\/sup> release date, you can use the latest version immediately. If the date is before the release date, please switch to the &#8220;Activation code&#8221; tab. <\/li>\n\n\n\n<li><strong>Activation code<\/strong>&#8221; <strong>tab<\/strong><br\/>If an activation code is available and shows the comment: Click on &#8220;Activate license&#8221;. Then press the &#8220;Activate license&#8221; button.<br\/>If no activation code is available, please insert it and then press the &#8220;Activate license&#8221; button.<br\/>If you do not have the activation code to hand, you can request it from support@westcam.at. <\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"665\" src=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/11\/lizenz-aktivieren-1024x665.png\" alt=\"\" class=\"wp-image-29624\" srcset=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/11\/lizenz-aktivieren-1024x665.png 1024w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/11\/lizenz-aktivieren-300x195.png 300w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/11\/lizenz-aktivieren-768x498.png 768w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/11\/lizenz-aktivieren-1387x900.png 1387w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/11\/lizenz-aktivieren-924x600.png 924w, https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/11\/lizenz-aktivieren.png 1416w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"accordion\" id=\"welche-angaben-bentigt-der-westcam-support-von-mir\"><h2 class=\"title faq-title\" itemprop=\"name\"><a href=\"#welche-angaben-bentigt-der-westcam-support-von-mir\">Welche Angaben ben\u00f6tigt der WESTCAM Support von mir?<\/a><\/h2><div class=\"content\"><div class=\"wrapper\">\n<p>For a quick solution, WESTCAM Support always needs the associated files in addition to a detailed description in order to analyze problems in greater depth.<\/p>\n\n\n\n<p>Please follow this checklist:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"text-transform:none\"><em>hyperMILL<\/em><\/h4>\n\n\n\n<p>Please send us the SHOP Viewer file:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Under &#8220;File -&gt; Save as&#8221;, select the file type &#8220;SHOP Viewer document&#8221; and save this HMC file under a new name.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"text-transform:none\"><br\/><em>hyperMILL<\/em>in another CAD platform<\/h4>\n\n\n\n<p>Please send us a CAD file with the most important <em>hyperMILL data<\/em>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>First save a copy of the Autodesk Inventor file [1] or the SOLIDWORKS file [2] in a temporary folder.<\/li>\n\n\n\n<li>Then activate the model path in the <em>hyperMILL settings<\/em>: &#8220;Document -&gt; Directories -&gt; Model path&#8221;.<\/li>\n\n\n\n<li>Finally, please recalculate the job list.<\/li>\n<\/ul>\n\n\n\n<p>This means that the important files and subdirectories are available in the temporary folder.<br\/>Please compress this folder and its subfolders for forwarding to OPEN MIND.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>1] File format: *. ipt <\/li>\n\n\n\n<li>2] File formats: *.sldprt or *.sldasm<\/li>\n<\/ul>\n\n\n\n<p>It is necessary that you send all CAD components of an assembly (*.sldasm).<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-baed9f38 wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--60)\">\n<h3 class=\"wp-block-heading\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0;text-transform:none\">Notes on operating systems and equipment<\/h3>\n\n\n\n<p>Here you can download information on the hardware and software requirements.<\/p>\n\n\n\n<div class=\"wp-block-webx-blocks-grid is-layout-grid wp-container-webx-blocks-grid-is-layout-478b6e6b wp-block-webx-blocks-grid-is-layout-grid\" style=\"--grid-columns-desktop:2;--grid-columns-tablet:2;--grid-columns-mobile:1\">\n<div class=\"wp-block-webx-blocks-grid-item is-layout-flow wp-block-webx-blocks-grid-item-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10);--grid-area-desktop:auto \/ auto \/ auto \/ auto;--grid-area-tablet:auto \/ auto \/ auto \/ auto;--grid-area-mobile:auto \/ auto \/ auto \/ auto\">\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-c2798286-a814-45c9-8a0a-aac2e3d07199\" href=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/11\/westcam-installationsanleitung-open-mind-software-de.pdf\">Installation instructions Open mind Software<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-webx-blocks-grid-item is-layout-flow wp-block-webx-blocks-grid-item-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10);--grid-area-desktop:auto \/ auto \/ auto \/ auto;--grid-area-tablet:auto \/ auto \/ auto \/ auto;--grid-area-mobile:auto \/ auto \/ auto \/ auto\">\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-8c96a9ae-246a-4173-b7c6-4bfb7472b59f\" href=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/11\/westcam-open-mind-hardware-software-anforderungen-de.pdf\">Installation instructions HArd- &amp; Software<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-webx-blocks-grid is-layout-grid wp-container-webx-blocks-grid-is-layout-478b6e6b wp-block-webx-blocks-grid-is-layout-grid\" style=\"--grid-columns-desktop:2;--grid-columns-tablet:2;--grid-columns-mobile:1\">\n<div class=\"wp-block-webx-blocks-grid-item is-layout-flow wp-block-webx-blocks-grid-item-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10);--grid-area-desktop:auto \/ auto \/ auto \/ auto;--grid-area-tablet:auto \/ auto \/ auto \/ auto;--grid-area-mobile:auto \/ auto \/ auto \/ auto\">\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-f5e6a1d1-f163-4f1d-a06c-e3a2df9533fe\" href=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/11\/westcam-hypermill-graphics-boards.pdf\">hyperMILL graphics boards<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-webx-blocks-grid-item is-layout-flow wp-block-webx-blocks-grid-item-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10);--grid-area-desktop:auto \/ auto \/ auto \/ auto;--grid-area-tablet:auto \/ auto \/ auto \/ auto;--grid-area-mobile:auto \/ auto \/ auto \/ auto\">\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-a8744ffa-d5a6-4087-8c73-f89242c16c65\" href=\"https:\/\/www.westcam-group.com\/wp-content\/uploads\/2024\/11\/westcam-installation-voraussetzungen-hypermill-de.pdf\">HyperMILL installation requirements<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Click here for quick help Gladly there for you Frequently asked questions (FAQs) Notes on operating systems and equipment Here you can download information on the hardware and software requirements.<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":33155,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-33072","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.westcam-group.com\/en\/wp-json\/wp\/v2\/pages\/33072","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.westcam-group.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.westcam-group.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.westcam-group.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.westcam-group.com\/en\/wp-json\/wp\/v2\/comments?post=33072"}],"version-history":[{"count":4,"href":"https:\/\/www.westcam-group.com\/en\/wp-json\/wp\/v2\/pages\/33072\/revisions"}],"predecessor-version":[{"id":41821,"href":"https:\/\/www.westcam-group.com\/en\/wp-json\/wp\/v2\/pages\/33072\/revisions\/41821"}],"up":[{"embeddable":true,"href":"https:\/\/www.westcam-group.com\/en\/wp-json\/wp\/v2\/pages\/33155"}],"wp:attachment":[{"href":"https:\/\/www.westcam-group.com\/en\/wp-json\/wp\/v2\/media?parent=33072"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}