How our customers rate sustainability in digital manufacturing

Sustainability is no longer a niche topic – it is an integral part of economically successful corporate strategies. WESTCAM also focuses on responsible action: not as a short-term trend, but as a future-oriented attitude.

As part of our ESG customer survey 2025 , we wanted to find out how our customers experience WESTCAM in terms of sustainability, innovation and partnership. The results show a differentiated picture – with clear expectations and valuable impulses for the future.

1 Who took part? – Diversity in company size and industry

More than 40 companies from industry, manufacturing and construction took part in the survey in November 2025.
The spectrum ranges from small teams with fewer than 50 employees to large companies with more than 200 employees.
The result: sustainability is not just a “large company issue” – it is playing an increasingly important role in companies of all sizes.

2. sustainability in projects: Relevance with potential

The majority of respondents rated sustainable approaches as “important” to “very important”.

In the manufacturing and construction industry in particular, it is clear that resource-saving processes, energy efficiency and digital consistency are perceived as key levers.

One participantsums it up perfectly:

“In difficult times, people often invest less in new systems – so it is all the more important to design existing systems efficiently in order to save costs and resources.”

The feedback thus underlines how digitalization and sustainability are closely interwoven – especially through smart software solutions and proactive consulting.

3 WESTCAM & sustainability

Changing perceptions

When asked how strongly WESTCAM is associated with sustainability, the average score was around 3 on a scale of 1 to 5.
This shows that customers value the company’s technical expertise and innovative strength, but would like to see sustainability anchored even more visibly in brand communication.

One comment gets to the heart of the matter:

“Practical solutions! But I don’t (yet) see sustainability or can’t judge it.”

This point is both an incentive and an orientation for WESTCAM: sustainable innovation is already taking place – for example through digitalization, automation and increased efficiency – but should be highlighted even more strongly in the future.

4. customer satisfaction & recommendation: strong trust in the collaboration

Particularly pleasing: the Net Promoter Score (NPS) is at a high level. The majority awarded scores between 8 and 10 points when it comes to recommending WESTCAM .
This reflects a very high level of satisfaction – especially for topics such as:

• Fast and competent support
• Reliability and personal support
• Metrology expertise and technical know-how
• Friendliness and solution competence in support

One customer sums it up aptly:

“A very competent team that scores with friendliness. I am generally very satisfied .”

5 What our customers want

The content evaluation shows clear development priorities for the future:

• Regular practice-oriented online training courses on new software versions and application tips
• Even stronger integration of sustainable approaches in digital solutions
• Increased efficiency and automation – especially for CAM processes
• Better tested software releases and intuitive user guidance

6 Our common path forward

The results of the ESG Customer Survey 2025 are more than just a feedback tool for WESTCAM – they are an invitation to dialog.
They confirm our goal of connecting technology, people and sustainability even more closely.

Digitalization is truly sustainable when it conserves resources, improves processes and empowers people to make the most of their ideas – today and tomorrow.

Conclusion: Sustainability starts in practice – and with listening

WESTCAM would like to thank all participants for their openness and constructive feedback. Your input clearly shows that sustainability is a process – one that we shape together. With a spirit of innovation, responsibility and trust.

The future is in our hands – let’s tackle it:

Markus Ebster

CEO WESTCAM Group

+43 5223 55509 210

markus.ebster@westcam.at

Enquire

TOGETHER WITH AUXALIA & ICN WE ARE EVEN STRONGER:

Find out more about how WESTCAM, together with auxalia & ICN, is performing as a group of companies in terms of sustainability and where the journey is heading:

Christmas begins where people create something together

In a year full of technology, innovation and speed, we took a moment to pause. To go back to what connects us – as people, as a company, as a group.

This year’s Christmas film takes you to a workshop where the heart still beats to the rhythm of the hands.
There, where simple materials are turned into something that is far more than the sum of its parts.

A symbol of how we think, act and grow together.
Across locations. Across national borders. Beyond expectations.

In the leading roles are our “bosses”: Andreas Hofherr (auxalia), Patrick Kluin (ICN) and Markus Ebster (WESTCAM).

What you see in the movie is more than a project.
It’s a feeling.
One that we want to share with you.

A small miracle from our workshop – for you

At this special time of year, we wanted to create something that would last.
Something real.
Something that makes the warmth and significance of handmade work tangible.

What exactly did we make?
We only reveal that in the movie – and only this much:

It is sustainable.
It was made with a lot of love.
And it tells its very own Christmas story.

Win one of 12 HANDCRAFTED unique pieces

We would like to pass on our Christmas creations – and are giving away 12 special unique pieces made from high-quality, natural and renewable materials. Each piece bears the signature of our collaboration and the care of true craftsmanship.

Conditions of participation (PDF) >

AND THE WINNERS ARE …

Our “lucky angels” have drawn the lucky winners from the pot of around 200 entries. The 12 mini Christmas trees will brighten up this year’s Christmas celebrations from:

Congratulations and we hope you enjoy this sustainable Christmas tree.

Happy WOWnights!

We wish you a blessed Christmas with your loved ones. For the New Year 2026, health, happiness, satisfaction and success.

Your team at

auxalia WESTCAM Group

THE SUSTAINABLE CHRISTMAS TREE

The sustainable Christmas trees (types, prices)

Download flyer “Sustainable Christmas trees”

New corporate group focuses on sustainable development of sectors, markets & people

Hamburg (DE), Mils (AT), December 17, 2024 – The two technology providers auxalia & WESTCAM Group are joining forces with immediate effect. Construction meets mechanical engineering, north meets south and foresight meets innovative entrepreneurship. The joining of forces will take place via a joint holding company. auxalia & WESTCAM will remain as renowned and well-established company brands on the market. From now on, the new tech group will have a team of around 180 experts.

auxalia & WESTCAM, headquartered in Hamburg & Mils/Tyrol, have been among the leading providers of digital solutions for architecture & construction as well as product design, manufacturing & quality assurance for almost four decades. As certified Autodesk partners, they offer industry-leading software solutions along the entire lifecycle – including training, support, services and hardware.

Andreas Hofherr (CEO auxalia) says: “Our merger is not only based on the perfect complementarity of our expertise, but also on shared values such as trust, sustainability and a spirit of innovation.” Markus Ebster (CEO WESTCAM) adds: “The chemistry between us was right from the start. We not only share the same vision for the future of companies, but also a passion for the further development of customers and the team.” Both CEOs agree: “Our goal is to become one of the leading European providers of holistic, digital platform solutions in our core industries.”

360 degree portfolio

To date, each partner has focused on one core competence: While auxalia scored primarily in the construction industry, WESTCAM’s focus was on product design & manufacturing. The Fusion thus strategically complements each other’s portfolio. The combined expertise of both companies results in a holistic platform portfolio. Together, the two companies are at the cutting edge and offer concrete solutions for the global trends of digitalization, automation and sustainability.

The new group is particularly quick-witted and unique thanks to its in-house software developments for the construction industry and specialized engineering services for design, production and quality assurance. The auxalia software tools & cloud solutions “Revit ProjectBox” and “PlantTools” for building technology and plant engineering, for example, have been tried and tested over many years. They help to make complex construction planning processes simple and efficient. WESTCAM has always stood for the practical concept of the “digital process chain”. From the idea, design, construction, simulation and production through to the quality check. With products and services for CAD, 3D printing, CAM, 3D-Metrology and PDM & MES. The new holistic platform sets new standards on the market in terms of versatility and innovative strength.

European player: regionally rooted & internationally networked

In addition to the mutual rounding off of the portfolio, the geographical synergy effects also play a decisive role. The new group of companies combines a strong market presence in DACH (Germany, Austria, Switzerland), Italy, the Netherlands, the Czech Republic and Slovakia.

In addition, both companies have a global customer and partner network: auxalia in particular in plant engineering, WESTCAM primarily in Image processing, Mechatronics & Robotics. Irrespective of the Europe-wide expansion, the focus remains on local and direct support. Customers will continue to benefit from individual advice from local contacts and short communication channels. The new auxalia-WESTCAM Group is thus positioning itself as a reliable European partner with handshake quality and a personal touch.

Concentrated power for the future: Andreas Hofherr (CEO auxalia GmbH) & Markus Ebster (CEO WESTCAM Group)

Team as a driver of success

From the outset, there was agreement on the value of the team: a complete portfolio and well thought-out market coverage only become fully effective through the people behind it. Competent and motivated employees are the key to success.

This entrepreneurial mindset has been anchored in the holding structure. A significant proportion of the company shares are therefore held by long-standing employees with specialist area responsibility. The innovative and at the same time contemporary management participation underlines the commitment to sustainable and appreciative entrepreneurship.

The new Tech Group will remain a company with flat hierarchies that offers its employees a flexible and future-oriented working environment. At the same time, the new team will benefit from the investment security provided by the size and broad positioning of the new organization. The Group’s holistic approach provides a high degree of flexibility in the face of market changes and creates a solid foundation for long-term professional prospects. All in all, a trusting environment is created in which innovation, professional exchange and appreciative teamwork can flourish.

Sustainable partnership

Sophora Unternehmerkapital GmbH, based in Munich, has been a shareholder in the group of companies since May 2023. As an independent, owner-managed investment company, Sophora contributes expertise in the sustainable development of medium-sized companies and supports auxalia and WESTCAM in implementing their long-term development goals.

Questions? We are happy to help you:

Andreas Hofherr

CEO auxalia GmbH

+49 40 970787 0

andreas.hofherr@auxalia.com

Markus Ebster

CEO WESTCAM Group

+43 5223 55509 210

markus.ebster@westcam.at